Osborne Hotel

Stayed here with my Mum for a few nights - we went to see Les Mis at the Utilita Arena. The staff are fantastic! DJ Laura (the late shift member of staff) was fab - she was so welcoming and friendly and played songs from musicals Friday night for my Mum and I whilst we sat and played cards in the bar! Sharon was brilliant and made breakfast every morning fun and entertaining! The rooms were nice and comfortable and the bathroom was clean with a lovely rainfall shower head.

Loved how well looked after we were by the lovely staff there, the Scottish lady( sorry didn't get your name) on reception on weds afternoon, Paul the nightstaff and the lovely lady doing breakfast Thurs morning who was super helpful and so lovely. This lady recognised us from the year previous where she was equally as wonderful. Custo we service outstanding. We had the top floor room lots of stairs but fabulous room, stunning bathroom and so comfortable. Car parking on site Highly recommend

Lovely hotel, room was spotlessly clean, nice room with very comfy beds. Great location in Jesmond. What really made our stay was the staff. I travel a lot and I have never found such lovely friendly and helpful staff, nothing was too much trouble. I was travelling with my dad who has dementia and the staff were so kind and helpful, thank you 😊 it makes such a difference!! Breakfast was lovely, I was surprised at how much choice. We had a lovely full English which also come with coffee/tea, plus fresh juice and toast with butter and Jam. We had a fantastic stay and I will definitely stay again when in the area.

Great location in Jesmond. Nice cafe only a few minutes walk down the road for a great breakfast, bit pricey but it was lovely. Perfect hotel and rooms for a group of mixed ages on a 40th birthday celebration. Rooms pretty basic but clean (some of the en-suites look to have been upgraded-mine included👍🏻). The shower was fab, powerful and red hot. Bed comfortable. Tea and coffee facilities, good mirrors in all the rooms we had (we had all the singles plus a double). Couldn’t fault the room for the price really. Great bar in the reception/lobby and drinks really reasonably priced. Reception staff were lovely and really friendly. On returning to my room on the 2nd night, the lock to my room broke and I couldnt get in🙈Reported to security guard on reception who phoned the owners at home (who were in bed as it was after midnight). He explained the situation and they came to the hotel within the hour. Tried for some time to mend the lock, they then removed the mechanism so at least I could get into my room. Because the room would be left unsecure, they gave me the choice of moving into the room next door so I felt safe whilst I slept! The owners were really apologetic but it was just one of those things and for me, the customer service was top notch x

Good location, great and very helpful staff, decent restaurant, nice non greasy breakfast, and cheap too. I paid £93 for 2 nights in a single room with breakfast included. Room itself was quite small but bed comfortable. Housekeeping missed my room when replenishing after the first night but very quck to remedy that when I raised it. Small details let things down a bit but not much, shower had beginnings of mould around the tray where it had been badly sealed by someone who was clearly not a professional for example, but overall, for the money, it was very good indeed. I would stay there again with no hesitation at all.